The MarketingOps Community Code of Conduct
The MarketingOps Professional (MO Pro) Community is your destination for finding the answers, best-practices, resources and professional connections needed to help you grow as a Marketing Operations Professional. As moderators, we strive to maintain a helpful, inspiring and supportive community, so we ask that all users review and abide by the following Community Guidelines.
Our Community is the place for current and aspiring Marketing Operations Professionals to connect, collaborate and learn best practices. Here, you’ll meet MarketingOps at every stage in their career from multiple industries and company sizes all of whom are here to help you set a course for success as marketing professional.
The Community is Successful When We
Connect. The Community is all about sharing sharing and learning from professionals just like you! We are all part of this group because of a shared passion for Marketing Operations and Marketing Technology.
Collaborate. This community thrives when every member jumps in to start conversations and help in a collaborative and positive manner. If the conversation(s) are veering away from the things you need to learn in order to be more successful, that’s your opportunity to ask a question yourself and get things back on track!
Share. Be sure to share successes in our #shamelessplug channel and ask about sticking points in channels like #tech-stack, #strategy, #b2b, #hubspot, #market or any other tech channel. In addition to supporting your wins, we want to provide support and advice as you work with obstacles. Share your story with the Community to help others learn from your experiences.
Mentor. Help those that are just starting out. Remember at one point, you were new to Marketing Operations too! Make a point to be friendly, welcoming, and encourage others to get involved.
MarketingOps Community Best Practices
These best practices are meant to help guide your interactions in the Community. Please keep these tips in mind as you post and engage with others in this environment.
The more you personalize, contextualize and humanize your question or response, the more likely you are to network and receive help!
Be professional and polite. Respect your fellow users by keeping your tone positive and your comments constructive. Whether good or bad, your experiences are always welcome — as long as they are offered in a courteous manner.
Be thorough. Respect people’s time and attention by providing complete information about your question or challenge, including but not limited to your product plan, the specific feature or area of the product you’re referring to, and/or and preceding steps that will help advise the scenario you are asking about. People like helping those who ask good questions. And, beyond that, other users
may have a very similar workflow or situation that your question may help advise.
Stay focused. Please directly answer the question or add to the discussion at hand. If you have a tangential question, please start a new post. Abruptly changing the topic will derail the conversation and make it difficult for other users to get the information or advice they’re requesting.
Our Community has a few hard and fast rules which help maintain a healthy and thriving environment. Breaking these rules of conduct, either intentionally or by accident, will result in a warning be issued and we’ll either ask you to edit or remove your post. If necessary, at times we will publicly intervene, but expect to see a direct message asking you to update your content.
Repeat misconduct may result in a temporary or even permanent suspension of your membership. These rules can’t cover everything, as such, we reserve the right to remove any content or suspend your account without prior notice and at our discretion. All assigned Admins have full discretion to address any behavior that they feel is problematic and we will evaluate each incident on a case-by-case basis.
Please Do Not
Prospect for leads. We cannot emphasize enough that both active deals and unsolicited sales and promotions of your services are NOT welcome. This includes using information read within the community and leveraging that in a prospecting activity outside of this community. For example, if a member is discussing a feature or product they use, this is NOT an opportunity to hunt their information down on LinkedIn and send the sales team after them! If you or your business are interested in this community and wish to sponsor something constructive (like a meetup), you can reach out to us directly. If a member of the community is in an active deal with you OR has asked a question and you’re in a position that is directly responsible for selling a solution – you should not respond. Members will take offense to this and it will tarnish your relationship. Please understand that all selling is prohibited and you will be removed from the community.
Post non-constructive feedback and rants. All feedback, thoughts and questions must be conveyed in a professional and courteous manner.
Engage in abusive or derogatory statements. Posts that flame or defame a MarketingOps Community member or a volunteer moderator will not be tolerated. Anything considered libelous or defamatory will be removed. This also includes but is not limited to: slurs, promoting hatred against individuals due to gender, sexual orientation, religion, ethnic origin, race or disability.
Spam. There is absolutely no spamming permitted. Spamming includes, but is not limited to; cross-posting your message in multiple channels, individually sending your message to multiple members in DM’s (if they talk to each other it could come back to a moderator), creating off-topic comments in an otherwise constructive thread/channel (trolling).
Screenshot/Copy/Paste Content There is a zero-tolerance policy for sharing any messages from within this community with anyone outside of this community. If you are discovered to be copying/pasting messages or taking screenshots to share with others outside the community we will take the appropriate steps to ensure the safety and confidence of the community members.
While an abundance of user-generated advice will be available in the MarketingOps Community, remember that your situation, configuration or use of a product may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. MarketingOps is not responsible and does not endorse the advice, workarounds or solutions shared in the Community.
Finally, while our team will make all efforts to ensure a professional and pleasant experience in the Community, all users are responsible for their own actions. We also rely on you to help us maintain this space and identify problems as they arise. If you are concerned about the actions or behavior of another user, please report it to the @misterizzo or any other administrator.
If you have questions about any of these guidelines, feel free to email contact our team.
Thanks for reading and have fun!